Shipping & Returns

Shipping

We ship your chosen pieces in 1-3 business days. Except the “mystery box” choice can take up to 7 - 10 days.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your piece must be in the same condition as you got it.

There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
It may take a couple of days to process any disputes or refunds.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at karmen@reinkarmika.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom made items (if applicable)

For custom-made garments we offer a 50% refund policy.

As the garment has been custom-made for your measurements it is not suitable for re-sale on return. We therefore retain 50% to cover the cost of manufacturing the garment.

The refund will be applied when the item has been returned to us using the returns label available.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for other piece, send us an email at karmen@reinkarmika.com and send your piece to: Karmen Koren, Drežnica 16d, 5222 Kobarid SI.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Karmen Koren, Drežnica 16d, 5222 Kobarid SI. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.